Return & Refund Policy

Return & Refund Policy - Royal Jewels

At Royal Jewels, we are committed to providing the best quality jewelry and ensuring our customers are completely satisfied with their purchase. If you are not fully satisfied with your order, we offer a hassle-free return and refund process based on the following guidelines:

Return Policy:

  1. Eligibility for Return:
    • Returns will be accepted within 14 days from the date of delivery.
    • The item must be in unused, unaltered, and original condition (with all tags and packaging intact).
    • Custom or personalized jewelry cannot be returned unless defective or damaged during shipping.
  2. Items Not Eligible for Return:
    • Sale or discounted items.
    • Jewelry that has been worn, altered, or damaged.
    • Items returned after the 14-day return period.
  3. Return Process:
    • To initiate a return, please contact us at infoo.royaljewels@gmail.com or call us at 03126335716.
    • Our customer service team will guide you through the return process and provide a return authorization.
    • The customer is responsible for the return shipping costs unless the item is defective or incorrect.

Refund Policy:

  1. Refund Process:
    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • If your return is approved, the refund will be processed to your original payment method within 7-10 business days.
  2. Partial Refunds:
    • If only part of the order is returned, the refund will be adjusted accordingly.
  3. Non-Refundable Charges:
    • Shipping and handling fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately with photos of the damaged product.
  • We will arrange for a return and provide a full refund or send a replacement free of charge.

Contact Us:

For any questions or concerns regarding our Return and Refund Policy, please reach out to us via:

  • Email: infoo.royaljewels@gmail.com
  • Phone: 03126335716
  • Address: Jinnah Road, Madni Street, Zakriya Villas, Multan 66000, Punjab, Pakistan

Thank you for choosing Royal Jewels. We strive to provide the best shopping experience and high-quality jewelry to our valued customers.